The reason I give Porthaven three stars instead of one star, is that the therapy staff are truly outstanding. But I agree that Porthaven is understaffed. One of the CNAs agreed that they’re understaffed and told me that the patient to staff ratio is set by the Oregon Board of Nursing. I researched this, and found out that the ratio of the Board of Nursing is for minimum safety requrirements, and that a facility is free to hire more staff. I agree with the reviewer who talked about the varioius CNAs, some of whom are wonderful, seem to love their jobs, and go out of their way to be helpful and kind; while other are impatient and /or rude. CNAs in Oregon have four to eight weeks of training. CNAs are the basic care givers at Porthaven. It’s hard to connect with the minimally staffed nurses. Porthaven caused me to have a bedsore. They did not tell me it was a bedsore, and that this can be a serious condition. And the treatment they used was not the right treatment. At Providence Portland Medical Center, the doctor said the wound need so stay dry, and not to us wound care ointment. When my brother broke his neck, he tells me, he “lay flat on [his] back for 9 months.” He did not get bed sores. The hospital he was in had him resting and a sheepskin. They may have had other ways to prevent bedsores, but Porthaven did not. I tried to telephone Brandon, the Administrator about this, but there was no way to leave a message for him. Also, the release person promised me — more than once, because I checked with her — that a Home Health nurse would be scheduled for my home when I got home. It’s been about two weeks since I got home, and no nurse. It’s taken a lot of time for my medical representative to find a nurse for me. I pay her for her time helping me, and this is something Porthaven should have handled in the first place.

Attentive caring staff. Good meals, good PT department, and management seems involved in care. Marcie is great, she took me down the street to get a haircut and a beard trim, that was above and beyond what I expected.

It has only been a couple of days so far. I’m scheduled to be here for about a month, so we’ll see if my experience and opinion gets better by then. The pictures on Google must be better rooms than the one I’m in. Mine looks like it’s straight out of the 1950s. The staff are, for the most part friendly and helpful. The PT and OT people will work you, but are also forgiving and won’t push too much. The food, in my humble opinion, is horrible (and I’m a pretty decent cook at home). I wish they’d just give me the ingredients and let me loose in the kitchen. I followed the rules to request “alternate” items for meals, but they still got it wrong and gave me “the usual”. I have yet to see a real nurse or doctor. And the ones who changed my dressing asked ME how it should be done! I don’t know. I have zero medical training (other than CPR). I will post updates if my situation changes. I just want to get strong enough so I can go back home to familiar surroundings and good food. I don’t know if I would recommend this business to anyone. However, I was told by a reputable source this was the best of the bunch that would take my insurance too. May 6, 2026 – Update Started walking more today. Finally able to see a larger portion of the facility. They have a fairly comprehensive staff, they just seem a little overwhelmed by the shear numbers of residents. Obviously that is no fault of their own. They always say things like, “I’ll be right back. Give me 5 minutes.”, and then you don’t see them for a half hour. There are exceptions though. Some of the CNAs seem to hussle more than the veteran nurses. I think if they had more young and hungry CNAs that could fill the gaps, it would at least give the impression that things are getting done. I kinda feel sorry for a lot of the staff. They do a job that I do not envy. I also know that learning people’s names and the words “please” and “thank you” go a long way. Yelling at people for things that are beyond their control never makes a situation better. I’ll post again in a week or so.

Team at Porthaven really cares about their patients. Very easy to get a hold of and always easy to work with!